My name is Natalie, and I am an experienced and detail-oriented Learning and Development Specialist in the technology industry. Most
recently, serving as a Software Enablement Specialist at Naehas, where I excelled in creating instructional courses using tools like
Articulate Studio and Vyond. Proficient in managing a learning management system and collaborating with cross-functional teams to
produce enterprise-level client documentation within Zendesk. Prior experience includes Learning and Development Specialist at Zennify,
contributing to a substantial increase in pass rates through the design and implementation of technology learning paths. Accomplished
Senior Sales Trainer at Progrexion Marketing, with a proven track record of streamlining training processes, reducing time and costs, and
enhancing sales conversions through innovation programs like the Sales Academy.
Utilized tools such as Camtasia to create instructional videos and Snagit to generate GIFs for visual aids.
Managed the Learning Management System, overseeing the creation, maintenance, and updating of training content.
Documentation Collaboration:
Collaborated closely with product and services teams to develop client-specific documentation within Zendesk.
Maintained an exceptional level of detail to meet company style guide requirements and exceed client expectations.
Mar. 2021 - Dec. 2022
Zennify
Learning & Development Specialist
Designed and implemented technology learning paths for employees to learn and get certified in technologies like Salesforce, Tableau, Snowflake, and AWS.
Saved the company over $30,000 on certification vouchers & other cost-saving methods.
Educated in project management skills and risk management.
Feb. 2020 - Mar. 2021
Progrexion Marketing
Senior Sales Trainer
Appointed as the liaison between recruiting, operations, and training to increase communication and understanding between each organization.
Developed a training plan for new hires that resulted in a 10% sales conversion increase compared to other training teams.
Developed the Sales Academy training pilot program. This involved training over 20 new hires in a 1-month period. I was able to have an increase of 110% in sales conversion with this new program.
Jan. 2019 – Feb. 2020
Progrexion Marketing
Credit.com Sales Coach
Created a virtual mentorship program to ensure a smooth transition for new hires onto the operation floor.
Developed a virtual "manager in training" program to develop new and upcoming management from home.
Feb. 2018 - Jan. 2019
Progrexion Marketing
Credit.com Assistant to the Director
Managed current and new Credit.com associate trainers at all training sites across the US.
Reworked and managed out-of-date and new third-party accounts to become current in today’s market.
Established and maintained internal and external relationships to maintain current accounts.
May 2015 – Feb. 2018
Progrexion Marketing
Sales Trainer
Trained new hires in over-the-phone sales.
Fastest promoted Sales Trainer in company history.
